Help & support

Go to My bookings and sign in with the email you booked with — no password needed. You can cancel online within the business's cancellation window; outside it, call them (their number is on the booking).

Check your spam folder, and that the email you typed was right. Your booking is still confirmed — you can see it under My bookings.

For jobs that need a price (boiler repairs, gardening), describe the job and the business replies with a price and a proposed time. Accept it and it becomes a booking. Your quote link (and My bookings) always shows the latest status.

Only customers with a completed booking can review. Use the link on the booking under My bookings (or the review link the business sends you).

Sign up, run through the 5-minute wizard, then follow the Get set up checklist on your dashboard: services, hours, logo & photos, location, policies, import your customers, share your link.

Your booking link (/book/your-name) — put it in your Instagram bio, WhatsApp auto-reply, Google profile and on a QR code at the counter — plus the Bookeze marketplace if your listing is on.

No. Add it under Time off (or Block time on the calendar) and those times disappear from online booking and can't be booked from your calendar either.

Under Policies: minimum notice, how far ahead, time-slot spacing, whether customers can cancel online and until when, plus your own cancellation wording and a "good to know" note.

Yes — under Services, add categories (Hair, Massage, Nails…) and give a service several options (30 / 60 / 90 min, Short / Long hair) with their own prices.

Mark a service as Quote only and customers send job requests to your Quotes inbox. Under Marketplace listing → How & where you work, set whether you travel to customers, how far, travel time between jobs, emergency call-outs and your accreditations (Gas Safe, NICEIC…).

Export bookings and customers as CSV from Bookings and Customers. To delete your account and all your data, use the option at the bottom of your dashboard — it's permanent.